Incidents and maintenance reported on status page for Collection Software https://status.clsw.app/ https://d1lppblt9t2x15.cloudfront.net/logos/ba0f4634304abafb716745e39eb2cabf.png https://status.clsw.app/ en https://status.clsw.app/incident/1030947 Fri, 28 Aug 2026 11:40:00 -0000 https://status.clsw.app/incident/1030947#e09ef67420c1e2eb7b587a5097c324bc4f581fe0f44ae7d62e4338e6850d1488 Incident The issue has been resolved https://status.clsw.app/incident/1030947 Mon, 24 Aug 2026 15:25:00 -0000 https://status.clsw.app/incident/1030947#fb85918600a815b2f07c690e1f37982708aaf0865c39cf799a9b6fb5b6f306e8 Incident We have identified an issues with our hosting provider and await their response. Services remain degraded https://status.clsw.app/incident/1030947 Mon, 24 Aug 2026 15:17:00 -0000 https://status.clsw.app/incident/1030947#9b31d98211424f8d63d52bb3638ed2d87daa7f5c1c4b02219408b410e61177a3 Incident We are experiencing system-wide degradation of services. Users may have difficulty logging in to their Collection Account, sending or receiving emails from or to Collection Systems or accessing other Collection Services. We are working to identify the issue. https://status.clsw.app/incident/854975 Mon, 23 Mar 2026 02:30:00 -0000 https://status.clsw.app/incident/854975#1b75bf95a0d94e93bf4c0be23e4d7da2edad99cf23f8233532954da0332cd30b Incident All services are up and running. We apoligize for any inconvenience. https://status.clsw.app/incident/854975 Sun, 22 Mar 2026 18:53:00 -0000 https://status.clsw.app/incident/854975#f93c06fa344ee76a8ebb72107b1b66cffb9e6e1553191dbd6d6a4cb2ed55ec2f Incident We are experiencing a system-wide outage due to issues with our server hosting. https://status.clsw.app/maintenance/841321 Thu, 05 Mar 2026 13:07:00 -0000 https://status.clsw.app/incident/841321#414c7eabb7dab0525d792f5e93b3294824e1aa977e73b17abbea5829f30f512f Maintenance We are updating some systems in our infrastructure. We aim for these changes to not affect other services. https://status.clsw.app/incident/768926 Tue, 18 Nov 2025 15:00:00 -0000 https://status.clsw.app/incident/768926#f48e9e95312118dd3a4f7a46247a307d4925bddabe4fcba4ba6f20321b822f6e Incident We are pleased to confirm that the external Cloudflare incident has been resolved, and all of our services are fully stable and operational. Normal operations have been completely restored. Customers should no longer experience any restrictions. Thank you for your patience and understanding during this externally caused downtime. https://status.clsw.app/incident/768926 Tue, 18 Nov 2025 13:17:00 -0000 https://status.clsw.app/incident/768926#b53b26b085a4d2ffea3a70c6f51ff157c4a7f905c0acb649d187e9769ba97f48 Incident Cloudflare has stated that they have identified the issue and will be implementing a fix shortly. For more information, refer to Cloudflare's status page at https://www.cloudflarestatus.com/ https://status.clsw.app/incident/768926 Tue, 18 Nov 2025 12:15:00 -0000 https://status.clsw.app/incident/768926#a83c2b7df3abca49ff0799d30939b2c2ad0634d4e7d5c6c7b5d4d62f4c83bdd7 Incident We are currently experiencing a Major Outage affecting our services. The issue is linked to a global service disruption at our infrastructure provider, Cloudflare. This incident is currently impacting the accessibility and functionality of multiple services. This outage is external and outside of our direct control. We are actively monitoring Cloudflare's status page for updates and evaluating potential mitigation steps. We apologize for the inconvenience. The next update will be provided in 30 minutes or as soon as new information becomes available. https://status.clsw.app/incident/625086 Thu, 24 Jul 2025 12:14:00 -0000 https://status.clsw.app/incident/625086#31a7a7d93e7c123808f1824ad8f7a38bcd22c47931e9f395d175ecab351e0de5 Incident We have resolved the issue together with our hosting-partner. We apologize for any inconvenience. https://status.clsw.app/incident/625086 Thu, 24 Jul 2025 10:27:00 -0000 https://status.clsw.app/incident/625086#dee45da4bf06e01ed0af88599ff6cfd14fb59791daa8d05392d2b91eed805f09 Incident We have identified the issue to stem from a previous incident with our hosting partner earlier this morning and have notified them of the issue. https://status.clsw.app/incident/625086 Thu, 24 Jul 2025 10:15:00 -0000 https://status.clsw.app/incident/625086#a326f18d7ef2ebed6a7aa0b5e74fd5209b12013416e7ba3a363add9b54267d30 Incident All critical Collection services are currently experiencing downtime due to hosting-related issues. We are working on locating the issue and have contacted our hosting partner. https://status.clsw.app/incident/580595 Mon, 26 May 2025 16:55:00 -0000 https://status.clsw.app/incident/580595#32535cb0ee91855d769563388c920c3fac32e1255dcc4004361e7bd148bb22c8 Incident Due to an internal management problem, all Collection services were unavailable for about 1 hour on 26/05/2025. All services are operational as of 06:55pm CEST. We apologize for any inconvenience. https://status.clsw.app/maintenance/554213 Wed, 30 Apr 2025 06:30:00 -0000 https://status.clsw.app/incident/554213#2b3fcce58f02bc9bf37f1344cff315784cb458851b587f13619ac967b3464fcc Maintenance Due to degraded performance of our systems, we will be performing unscheduled maintenance on all major systems. https://status.clsw.app/maintenance/525952 Mon, 10 Mar 2025 17:00:48 -0000 https://status.clsw.app/incident/525952#6e2637e0f8c59573a96b941f45e85c1e12ffced14a48bedb626d197925bf273b Maintenance Our hosting service provider has informed us of an emergency maintenance period. All services are down. https://status.clsw.app/maintenance/491496 Mon, 06 Jan 2025 15:00:34 -0000 https://status.clsw.app/incident/491496#52d0ba58092b13af0b81715c0611dcd9bf58cdc5afe185275a209365a1f465be Maintenance We are conducting maintenance on feeds.clsw.app https://status.clsw.app/incident/464932 Wed, 20 Nov 2024 21:32:00 -0000 https://status.clsw.app/incident/464932#6a8ae9ae3fc04bc928da3727dc191ff646496f2c1e4cb19874ca82d186bec364 Incident We have narrowed down the issue to the build environment. All Services have been re-built on Linux and are recovering. Thank you for your patience. We will investigate this issue further. https://status.clsw.app/incident/464932 Wed, 20 Nov 2024 20:45:00 -0000 https://status.clsw.app/incident/464932#1469c6202c5cf134d8fecb1ef7c1631cb35e0bbd255cc69a72255517aa18a9f5 Incident Logging in to Collection Accounts is currently unavailable due to an unidentified internal issue related to our runtime environment. We suggest that logged in users *do not* log out. OAuth functions and the application API are not affected. We are working on a fix. Collection Accounts may restart or be temporarily unavailable during this process https://status.clsw.app/maintenance/462017 Fri, 15 Nov 2024 11:20:00 -0000 https://status.clsw.app/incident/462017#c0133bc96f08ee458f2ec040488f83faf2a220ad65e31df8a50cb4ed8d1096a5 Maintenance We are conducting maintenance on our servers to update and maintain our systems. https://status.clsw.app/maintenance/460223 Tue, 12 Nov 2024 17:00:29 -0000 https://status.clsw.app/incident/460223#f7bfa9ba0fbf08384f8fc54dcbd1ecc3f9d863b05b55317f537316efd5a8e281 Maintenance We are performing maintenance https://status.clsw.app/maintenance/460204 Tue, 12 Nov 2024 16:25:40 -0000 https://status.clsw.app/incident/460204#9d5dfb754eb5e7178f76db3ad65347e21f228b958beccb6cf2991b020dfb65a4 Maintenance We are conducting scheduled maintenance https://status.clsw.app/incident/399528 Thu, 18 Jul 2024 22:02:00 -0000 https://status.clsw.app/incident/399528#dde37025cd56f3600c293ba1127c3e24092ad360dd64c31fa602e5d4d1e4bb05 Incident Our services have fully recovered https://status.clsw.app/incident/399528 Wed, 17 Jul 2024 20:31:00 -0000 https://status.clsw.app/incident/399528#7c5cde1140d241a384e7f56f3924390eef3905cc027a42cbba0a25e1c9c96cab Incident We have worked out the issue with our hosting partner. Thank you for your patience. https://status.clsw.app/incident/399528 Wed, 17 Jul 2024 14:14:00 -0000 https://status.clsw.app/incident/399528#ac4d3881a9ba204157e97eea9feb131cdc31491751414bad15ae8020747cc09a Incident Our hosting partner is experiencing an outage. We are waiting for updates from their technicians. https://status.clsw.app/incident/399528 Wed, 17 Jul 2024 14:12:00 -0000 https://status.clsw.app/incident/399528#45df964efc0fe49d179cd543f7d9b78901e74ad366899b9eabc4879b2ae694d4 Incident We are experiencing a major system-wide outage on all primary services. We are consulting with our hosting partner to resolve this issues quickly. https://status.clsw.app/incident/360637 Thu, 25 Apr 2024 11:51:00 -0000 https://status.clsw.app/incident/360637#eee2bbd46964f7859c2f089608cc42a59570a097ac95bc192fab0018cc8ee234 Incident All services have recovered successfully https://status.clsw.app/incident/360637 Thu, 25 Apr 2024 11:49:00 -0000 https://status.clsw.app/incident/360637#41c33a744a01059adb88e48e0917ea739aee22683e6f303c921accf6a4124d58 Incident We have been able to restore all nodes to a backed up state. Please be aware that all changes made since 18/04/2024 will no longer be reflected. https://status.clsw.app/incident/360637 Wed, 24 Apr 2024 21:00:00 -0000 https://status.clsw.app/incident/360637#7648c3e1c1caa040216060b420541e773ac9384cd18a06087537b06adad26645 Incident Our Services are currently experiencing a major outage. We are in Contact with our hosting providers to resolve this issue as soon as possible. https://status.clsw.app/maintenance/345369 Sun, 24 Mar 2024 15:16:00 -0000 https://status.clsw.app/incident/345369#b0fe0c28d30cae602bd87b2e9e235283fd193cc6d00cdf38d6fbd214b7b77004 Maintenance We are deploying new features to Collection Accounts. The service will be unavailable for a short period of time. https://status.clsw.app/maintenance/338104 Fri, 08 Mar 2024 14:15:00 -0000 https://status.clsw.app/incident/338104#09d8b8097338e46c699de51c9193b76255075d6a9cdd51c0bfaaf4e1e5f3a232 Maintenance We are conducting inter-service maintenance related to security concerns. https://status.clsw.app/maintenance/212693 Sat, 27 May 2023 08:50:00 -0000 https://status.clsw.app/incident/212693#43b95949dd7e985a91c73f7157389cea2345fc57751b0e07488f84842010396f Maintenance Server #1 is under maintenance. This will affect multiple systems.